Last Updated: August 10, 2026
At TYM+, we understand that you may occasionally need to cancel an order. Our cancellation policy is designed to make the process simple while maintaining product hygiene, safety, and quality standards.
1. Order Cancellation
You may request cancellation of your order before the order has been processed or shipped.
To request a cancellation, please contact our customer support team as soon as possible with your order number and registered contact details.
Once an order has been processed for dispatch or shipped, it may not be possible to cancel the order.
2. Cancellation After Shipment
Orders that have already been shipped cannot normally be cancelled because they are already in transit.
For hygiene and safety reasons, products such as condoms, intimate wipes, delay sprays, and other intimate wellness products may not be eligible for return or exchange once they have been dispatched or delivered, except where the product is damaged, defective, incorrect, or otherwise qualifies under our return policy.
3. Cancellation by TYM+
TYM+ reserves the right to cancel an order in certain circumstances, including:
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Product being unavailable or out of stock.
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Incorrect or incomplete shipping information.
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Suspected fraudulent or unauthorized transactions.
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Pricing or product information errors.
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Delivery limitations in the customer's location.
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Any other circumstances that prevent us from safely or successfully fulfilling the order.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
4. Refund for Cancelled Orders
If your cancellation request is approved before the order is processed or shipped, the eligible amount will be refunded to the original payment method.
The time required for the refund to reflect in your account may depend on your bank, payment provider, or card issuer.
For Cash on Delivery (COD) orders, no refund will be applicable if no payment was collected.
5. How to Request Cancellation
To request an order cancellation, please contact us as soon as possible and provide:
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Order number
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Name used while placing the order
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Registered phone number or email address
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Reason for cancellation
Cancellation requests received after the order has been processed or shipped may not be accepted.
6. Important Note About Intimate Products
For hygiene, safety, and quality reasons, we follow strict policies regarding cancellation, return, and exchange of intimate wellness products. Customers should carefully review their order details, product information, quantity, and delivery address before completing the purchase.
7. Contact Us
If you have any questions regarding order cancellation or refunds, please contact our customer support team through the Contact Us page on our website.
We will make every reasonable effort to assist you with your cancellation request.